Technical Support Analyst

Are you a self-starter and passionate about new technologies? Do you want to be working with a market shifting solution?

The company that I am working with are a Cyber Intelligence firm that has created a product that detects, analysis and remediate all kinds of threats and malicious information in the clear, dark and deep web.

The responsibilities of the Support Analyst are;

  • To provide first and second level support to the global customer base.
  • Demonstrate an ability to troubleshoot and investigate incoming requests within strict SLA boundaries.
  • To be able to guide customers them through the features of the software and best practices.
  • Create and manage escalations to the intelligence teams, product managers and R&D teams.
  • Communicate with other teams to keep everyone aligned about feedback and technical problems.
  • Provide first response analysis you the proprietary platform and browsing deep / dark websites following customers request.

What you will need to be part of this team as the Support Analysis;

  • 1+ years providing product support in a SaaS platform.
  • A strong analytical and problem-solving skills.
  • The ability to grasp technical concepts.

If you would like to hear more about this opportunity, or you think you have what it takes then please do not hesitate to click the apply button!

Job Title: Technical Support Analyst

Location: Plano, Texas (TX), America

Salary: $68,000 per year


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