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Project Manager – Customer, Lean Six Sigma

How would you like to work for one of the UK’s most successful social businesses?

This is an opportunity to work for a business that is truly making a positive difference and is constantly looking for ways to improve the lives of people.

Purpose of the role:

We are looking for customer focussed project managers to manage projects that form part of the change and transformation portfolio; driving better, faster and lower cost solutions to improve colleague and customer experience, resulting in effective and sustainable business change.

What you’ll be doing:

  • As part of a team in our Change & Transformation directorate you will be responsible for driving change to the customer base. You’ll look for ways where you can create better, faster and lower cost services.
  • You will be responsible for end to end delivery of projects supporting our corporate plan, working at pace. You will apply service design and lean techniques and take a structured but pragmatic approach to; problem definition, baselining performance; analysis of issues and their root causes, evaluating improvement initiatives; and implementing solutions.
  • Able to place customers at the heart of the process, you will possess a well-developed ability to understand the impact of changes to a service on the customer, listening and representing their ‘voice’ to ensure that revised improved processes and solutions add customer value.

Where you’ll work:

You’ll have the flexibility to work across multiple office locations around London. Work-life balance is promoted with you getting the opportunity to work amended hours or working days if personal circumstances require it.

We’re one of the largest businesses in our sector with plans to double in size over the next 10 years.

As a charitable organisation, our role goes beyond providing our services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through a £250 million Foundation and our skills academy.

The experience you’ll need:

  • 3+ years Project Management experience, ideally customer focussed.
  • Experience and understanding of using service design and Lean Six Sigma (DMAIC) techniques, but with a healthy level of pragmatism
  • A sound grasp of project management techniques and have acquired demonstrable experience of running change projects
  • Strong ability to self-manage goals, targets and outputs is required in order to deliver effective change with pace
  • Agile methodology

Please apply now to find out more!

Job Title: Project Manager

Location: City of London, UK

Salary: £45,000 – £53,000 per annum

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