£45,000 - £55,000 per annum - Project Management/PMO - London
Ref: 413 Date Posted: Tuesday 06 Nov 2018
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About Us

We are one of the UK’s most successful social businesses and worth close to £25 Billion! We are investing more than £150 million in technology over the next 5 years to help our business evolve, enhance resource for the team to provide the best service possible to our customers. 

Why work for us?

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  With that in mind, you’ll have the option to work flexi-hours and even some time form home if needed. 

We offer a brilliant range of benefits from a company-wide bonus scheme, attractive double matched pension, up to 31 days holiday and many more.

What you will be doing:

You will be responsible for end to end delivery of projects supporting our corporate plan - improve colleague and customer experience, resulting in effective and sustainable business change

You will apply service design and lean techniques and take a structured but pragmatic approach to; problem definition, baselining performance; analysis of issues and their root causes, evaluating improvement initiatives; and implementing solutions.  

To deliver end to end change you will work closely with colleagues across the operations teams to evaluate issues, those in the customer insight and data analytics teams to capture key data and those in the product owner team to design technology solutions.

The experience you’ll need:

  • A sound grasp of project management techniques and have acquired demonstrable experience of running change projects – ideally customer insight and data analytics focussed projects
  • Strong ability to self-manage goals, targets and outputs is required to deliver effective change with pace
  • Experience and understanding of using service design and Lean Six Sigma (DMAIC) techniques, but with a healthy level of pragmatism
  • A strong ability to actively listen, negotiate, challenge and influence at all levels 
  • Ability to work collaboratively, but possess the confidence to make clear and reasoned decisions as required

Please apply now to find out more!

Ben Dugdale looks after this role for KDR, if you have a question get in touch...



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