My client is a multinational energy company who is looking for a Data Quality Manager to drive the delivery of the Data Quality strategy with the aim of optimising the quality of their customer data asset based at the Middlesex office.

What you’ll be responsible for: 

• Own development and delivery of Data Quality and Data Management strategy, workstreams and data governance forums.
• Lead deep dive customer journey, programme, projects investigations which collaborate with UKH, Customer Ops, Field Ops and DTS to ensure data standards are embedded and improve the customer experience and regulatory compliance (GDPR, FCA).
• Present complex impact assessment analysis to senior technical and non-technical leads to drive the resolution of root cause data quality issues, including influencing changes to working practices (systems, processes and behaviours).
• Manage escalated, senior level investigations into complex data issues and engaging a range of teams (Privacy, Legal, Regulatory, Chairman’s, Customer Relations) to conclude the root cause and the resolution action.
• Provide the business with the expertise on data quality controls across the systems estate and in and across customer journeys.
• Lead detailed impact assessment on programmes, projects and customer journeys changes to protect the data asset and to provide insight to key stakeholders on the performance of data within their processes;

Skills you will have: 

• Expert in data quality and management areas (Data Governance, Master Data Management, Data Quality Methodology) to protect and improve the data asset by leveraging transformation projects and BAU ways of working across systems and processes.
• Understand the e2e system estate from data capture, storage, usage in customer journeys, MI, Analytics and Campaigning.  
• Thorough understanding of Data Quality and Data Management best practices, including Master Data Management and Machine Learning.
• Good commercial acumen, stakeholder management and decision-making abilities which are married with the ability to creatively think about solutions that will drive business improvement and deliver its goals
• Wider data management experience (including business intelligence, data analysis, data science, big data, data migration, data quality, data governance);
• Deep experience in customer interaction management/ insight in large complex organisations
• Excellent technical understanding of Insight / BNA / Customer Interaction capabilities and technologies, in order to maximise the ROI of those tools and drive additional requirements where appropriate
• Technical understanding of key technologies involved e.g. Big Data, SAP, Salesforce, Pega, Unica.
• Experience using SQL

If interested, please get in touch with Max on 01565 651 429 or send your CV to max.ottavianelli@kdrrecruitment.com