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Technical Support Analyst | Wrexham | Hybrid | £30,000

Technical Support Analyst | Wrexham | Hybrid | £21,000 – £30,000 Base + Benefits

Are you a problem solver with a passion for all things Tech?

Want to be part of a team who pride themselves on their excellent culture and customer service?

Looking to work somewhere with amazing progression opportunities?

Well, if you are, we’ve got you… 🙌🏼

The company:

We’re working with a company who improve working environments everywhere. Employee engagement is their thing. It’s their software that provides other companies with their staff insights – surely with all that data they must be doing something right in their own offices?!

As a Technical Support Analyst, you’ll be prioritising client support requests and identifying the big issues over the little. It’s your keen problem-solving skills and technical knowledge that will come in handy here to identify the root cause of any issues and get them resolved or escalated.

Organisation is key. You’ll need to be aware of existing workloads so you can manage demands and pressures, all while managing clients’ requests and expectations.

What’s on offer:

  • Flexi-time (you won’t be micro-managed – just get the job done!)
  • Hybrid working, 3-4 days a week working from home
  • Tailored progression opportunities based on what you actually want to do
  • Private Health Insurance

What you’ll need:

  • Passion for technology – Our client is open to graduates, those looking to re-train/re-skill in a new field as well as those with experience, as long as you have a strong passion for tech and desire to learn
  • You don’t need a degree to work here, but if you have an educational background in anything IT related, we’d love to hear from you!

It would be nice if you have:

  • ITIL service desk management experience (if not our client will get you certified)
  • Experienced with any helpdesk software, such as Zendesk, Freshservice or Jira to name a few.

For more roles like this click here. 

Connect with Kathryn on LinkedIn

As an employer and service provider, we are committed to Equity, Equality, Diversity and Inclusion. Please feel comfortable to let us know if you have a difference or disability that would require us or our clients to make any helpful adjustments for you.

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