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Performance Analyst | Hampshire | £45,000

Performance Analyst  Hampshire, Hybrid |  £45,000 + 15%

We know that customers are core to the growth of any b2c company, and my client is driven to ensure that the customer experience is smooth and satisfying.

Your next employer

My client is the UK’s highest funded start-up, as well as being owned by one of the largest automotive companies in the UK & Europe. They are extremely data driven, with a dynamic fast paced working environment. No two days are ever the same!

Your next role

My client is looking for a customer experience analyst to establish the performance measurements of customer contacts within their contact centre, this could include:

  • Measuring and categorising the volume of contacts and reasons, extrapolating both quantitative and qualitative metrics.
  • Determining the productivity of call centre agents in providing the solutions to the customers
  • Forecasting of contacts in accordance with sales forecasts
  • Providing insights to key stakeholders and the head of analysis and insights.

What we need from you

My client is looking for someone who can be a self-starter and can take initiative and hit the ground running, someone energetic, innovative, and ambitious to grow, with a passion for working with data and creating insights.

Key skills

  • SQL
  • PowerBI
  • Use of customer communications software
  • Demonstrated experience in a contact centre.

What the future holds

As my client goes from strength to strength this is a great opportunity to join a company who use the power of data and the contributions of analysts to drive their decisions.

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