The future of AI in marketing
May 23rd, 2019
At this year’s Microstrategy annual user conference, the company emphasized four key themes: mobility, cloud computing, big data and social media. In this post, David Menninger assesses what MicroStrategy is doing in each of the first three areas.
Michael Saylor, MicroStrategy’s CEO, is enamored with Apple and its mobile technology, which sure seems to be a good bet. Coincidentally, on the same day Saylor delivered his keynote speech, Apple announced record revenues based on iPhone and iPad sales. MicroStrategy made an early commitment to mobile technologies and Apple’s products. As a result it has a relatively mature set of native mobile products on the Apple platform; now it is bringing those capabilities to Android devices via the Android Marketplace.
In addition to Android platform support, the current release, 9.2.1m, adds new mobile features including offline capabilities and user interface enhancements. As a testament to the maturity of MicroStrategy’s mobile capabilities, several customers I spoke with were deploying mobile applications first and then extending those applications to Web and desktop platforms.
At last year’s MicroStrategy World, the company was just getting familiar with the cloud. Since then it has delivered two types of cloud capabilities: Cloud Personal for individual use and a cloud version of its full platform including database and data integration capabilities. Support for Teradata in the enterprise cloud offering extends previously announced support for IBM Netezza and ParAccel. Data integration capabilities are provided via a partnership with Informatica. At the recent event it also introduced a third version (not yet available): Cloud Professional extends Cloud Personal with multi-user capabilities including user management, security, personalization and notification of dashboard updates. In addition, Cloud Personal has added the ability to import data directly from Salesforce.com applications.
It’s still early days for MicroStrategy in the cloud, as it is for most vendors, but the company appears to be “all in.” It has committed $100 million dollars to build out the cloud infrastructure and offers free capabilities to individual users via Cloud Personal. Perhaps most significant are the software partnerships to provide database and data integration capabilities – the first revenue sharing partnerships for MicroStrategy. In the past it delivered only capabilities developed internally. It made no acquisitions and no partnerships. This willingness to share revenue demonstrates how important the cloud is to MicroStrategy.
The company chose to be practical rather purist in its approach. The cloud implementation is based on MicroStrategy’s existing product architecture which is not multitenant. In other words each enterprise runs in a separate instance of the software rather than sharing a single instance. This approach has no immediate or obvious downside for customers. However, in the long run, it could prove to be more expensive and labor-intensive for MicroStrategy. Company officials said that over time it will migrate to a multitenant architecture to overcome these issues.
Another key theme, big data, received less attention. Certainly, MicroStrategy executives and presenters mentioned big data, but that is not new to the company. MicroStrategy built its business around large data sets, often from the retail industry, before the concept of “big data” existed. As a result, its core BI product has been architected to deal with big data which is evidenced by its longstanding relationship with Teradata and some of the other databases it supports, including Greenplum, Netezza, ParAccel and Vertica. In addition, MicroStrategy and Cloudera recently announced a partnership that provides connectivity to Hadoop data sources. As our benchmark research shows, organizations use multiple technologies to tackle big-data challenges so MicroStrategy customers should welcome this partnership.
I see a couple of holes in MicroStrategy’s coverage. Mark Smith discusses how MicroStrategy is tackling social media as a data source. However, the company has not embraced social media in the context of collaborative BI. In a recent blog post, I noted that Ventana Research sees collaboration as one of five key influences on business intelligence, and there is plenty of movement here. Enterprises have started to adopt collaborative BI processes. Other BI software vendors have begun to support collaborative BI in their products. Soon we’ll be researching market requirements in an upcoming benchmark research project. Another area where MicroStrategy lags some of its competitors is advanced analytics. The company has some support for predictive analytics but limited capabilities for planning and what-if analysis.
Despite these areas where MicroStrategy can make additional investments, its annual event demonstrated the company’s determination to embrace new technologies and expand the horizons of business intelligence. It was well attended by customers and supported by a range of partners. If you are struggling with big data, mobile or cloud challenges, you may want to consider MicroStrategy. If so, you can try it easily via its cloud offerings.
Read at source: David Menninger, Ventana Research, Information Management